B2B Returns & Refunds

This policy applies to dealer and distributor purchases made through Perfect Level Master’s B2B portal.

Returns
Return requests must be submitted within 14 days of delivery and approved by Perfect Level Master before products are shipped back. Please include your order number, product codes, quantities, and reason for return.

Products must be unused, in their original packaging, and in resalable condition. Opened or incomplete case packs, discontinued products, clearance items, and special orders are generally not eligible for return unless defective or supplied in error.

Return Shipping & Restocking
Customers are responsible for return shipping costs unless the return results from our error or a confirmed product defect. Any applicable restocking fee will be disclosed before the return is approved. Original shipping charges are non-refundable unless the return results from our error.

Damaged, Defective, or Incorrect Products
Please report visible shipping damage, shortages, or incorrect items within 7 days of delivery, including photos where applicable. Report product defects promptly upon discovery so we can review and arrange an appropriate resolution.

Refunds & Credits
Once returned products are received and inspected, approved refunds will be issued to the original payment method or applied as an account credit, as agreed. Please allow up to 10 business days for processing.

To request a return, contact your Perfect Level Master representative or use the contact information provided in the B2B portal.